Privacy Policy

Information We Collect

• Email address: When you create an account, subscribe to updates, or send a service inquiry.
• Inquiry details: When you request a consumer intelligence brief, we collect the company or agency, team type, category, and business question you submit so we can assess and respond to the request.
• Purchase and payment information: Stripe processes and stores full payment card details. We retain the records needed to fulfill a credit purchase, such as its amount, currency, payment status, purchased credits, Stripe session or event identifiers, and customer email.
• Usage data: Automatically collected technical information (e.g., IP address, browser type, pages visited, search queries) to improve the Service.

We may store search queries and the resulting AI-generated outputs (such as translations and summaries) to provide the Service (for example, generating blog posts and preventing duplicate processing). We do not intentionally include your account identity in public blog posts.

Your iOS Travel Guide

Firebase stores your guest or linked account identifier, email and optional name, travel profile, trips, and saved plans so they can sync between devices. Your guide conversation is stored on your device. When you ask the guide a question, the app sends relevant recent conversation and trip context to Apple's Private Cloud Compute to generate the answer.

If you choose nearby recommendations, your location is used to search our place catalog; we do not save those coordinates in your travel profile. Guide conversations, profiles, trips, and saved plans are private and are not published as blog posts.

The app sends diagnostic codes, app and iOS versions, response timing and retry outcomes to our private backend to help identify Guide failures. Automatic diagnostics do not contain chat text, precise location or authentication tokens. If you choose Report this answer, you can review and explicitly submit a limited conversation excerpt. Our team and automated debugging tools may review submitted reports. Diagnostics and reports are retained for up to 30 days and are removed when you delete your account.

You can edit your travel information or delete your account in Settings. Account deletion removes your travel profile, trips, and saved plans and the shared sign-in account. For accounts linked to Apple, the app requires a fresh Apple sign-in to revoke authorization before deleting the account.

Optional Website Analytics

If you choose Allow analytics, we use Google Analytics to understand visits to our public pages, app download clicks, and successful research inquiry counts. Analytics may use cookies and collect technical information about your browser and device. We remove URL query parameters and send only the referring website origin. We do not send report access tokens, search queries, account identities, or inquiry form contents to Google Analytics. Advertising personalization is disabled.

Analytics stays off until you allow it. You can change your choice using Privacy choices at the bottom of this privacy policy page. Each website stores its own choice in your browser.

Public Blog Posts From Searches (Opt-Out)

The Service can generate a public blog post based on a user search (including the search query and AI-processed outputs). These posts are published on our site and may be visible to anyone and indexed by search engines.

You can opt out by disabling Create blog post from search in Search Settings before running a search.

Please avoid entering personal, sensitive, or confidential information into search queries—especially if blog creation is enabled.

How We Use Your Information

• Provide and improve the Service (English search on Xiaohongshu powered by Google Gemini AI).
• Process one-time credit purchases via Stripe, fulfill purchased credits, and maintain your balance.
• Communicate with you about your account, service inquiry, or requested research scope.
• Comply with legal obligations.

Sharing Your Information

We share data only as necessary:

• With Google (Gemini AI provider) for processing your searches — subject to their privacy terms.
• With Stripe for payment processing — subject to Stripe's privacy policy (see stripe.com/privacy).
• With service providers (e.g., hosting, analytics) under strict confidentiality.
• If required by law, to protect rights/safety, or in connection with a business transfer.

We do not sell your personal information.

Data Storage and International Transfers

Data is processed and stored outside China (primarily in secure cloud infrastructure). As the Service may be used by individuals in China, we comply with applicable laws including China's Personal Information Protection Law (PIPL) where relevant. Cross-border transfers use appropriate safeguards.

Your Rights

You may request access to, correction of, or deletion of your personal data (including email, inquiry, and payment-related data where applicable) by contacting us. We will respond in accordance with applicable law. For paid features, some data retention may be required for billing/legal purposes.

Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Children's Privacy

The Service is not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children.

Changes to This Policy

We may update this policy occasionally. Changes will be posted here with an updated effective date.

Contact Us

For questions or requests: privacy@whatson.red

WEB3 FZCO, Dubai, UAE.